Privacy Policy

Effective Date

This Privacy Policy is effective as of 1st June 2025 and was last updated on 1st June 2025. By accessing or using the Juicy platform (the “Platform”), you acknowledge and accept the practices described herein.

1. Introduction

Astra Innovate Private Limited (“Astra Innovate”, “we”, “our”, or “us”), a company incorporated under the laws of India, operates the Platform under the brand name Juicy. We value your privacy and are committed to protecting your personal information in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and sensitive personal data when you use our Platform.

2. Information We Collect

We collect various types of information that you provide directly or that is automatically captured when you use the Platform. This includes personal details such as your name, date of birth, contact number, email address, and address. We also collect sensitive personal data such as medical history, prescriptions, consultation details, and any information related to your physiological and mental health condition. Technical data such as your IP address, browser type, device information, and platform usage behavior may also be recorded.

3. Legal Basis for Data Processing

Your data is collected and processed based on your explicit consent, the necessity to fulfill a contract between you and Astra Innovate, compliance with legal obligations, and legitimate interest in delivering and improving our services.

4. Purpose of Collection

Your data is collected to enable the delivery of telehealth and consultation services, to process payments, schedule follow-ups, deliver medication, and for verification and authentication. It may also be used to improve the Platform, contact you for service updates, conduct analytics, and fulfill statutory obligations.

5. Sharing of Information

Your personal data may be shared with licensed medical professionals who provide consultation through the Platform, third-party vendors providing logistical and technological support, and legal authorities when required by law. We ensure that all data processors adhere to strict confidentiality and security standards and sign appropriate data processing agreements.

6. Data Retention

We retain your personal and health-related information for as long as it is necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. Health records are generally retained for a minimum of three years in accordance with the Telemedicine Practice Guidelines, 2020.

7. Data Protection & Security

We implement industry-standard technical and organizational measures to safeguard your data. This includes encryption during transmission, secure access controls, periodic audits, and secure storage systems. While we strive to protect your data, we cannot guarantee absolute security given the inherent risks of internet transmission.

8. Your Rights

You have the right to access, rectify, update, or delete your personal data. You may also withdraw your consent, restrict processing, or object to direct marketing. To exercise any of these rights, please contact us at support@juicy.in. We will respond in accordance with applicable laws.

9. Cookies and Analytics

We use cookies and similar technologies to personalize your experience, track usage, and improve our services. You may configure your browser settings to disable cookies, although this may affect functionality.

10. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that we have collected personal data from a child without parental consent, we will delete that data immediately.

11. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. Any changes will be effective immediately upon posting on the Platform. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact and Grievance Redressal

If you have any questions, complaints, or concerns about this Privacy Policy or our data practices, you may contact our designated Grievance Officer:

Support: support@juicy.in
Address: Ahmedabad, Gujarat, India

We aim to acknowledge grievances within 36 hours and resolve them within 30 days.